Pharmacy News EU

DALLAS and BEIJING, February 10 /PRNewswire/
- The strategic partnership brings PHNS’ U.S. healthcare outsourcing andprocess improvement expertise together with iSoftStone, a leading China-basedoutsourcing provider

PHNS Inc. announced its new "24/7 Claims Acceleration" services for U.S.hospitals using a team of Chinese business analysts trained by PHNS andChina-based IT and business process outsourcing provider iSoftStone. TheChinese business analysts are located in iSoftStone’s Global Delivery Centerin Tianjin, China. All of this new team have bachelor’s ormaster’s-equivalent degrees, and have completed months of specialized PHNS’hospital claims resolution training, facilitated by specialists from bothPHNS and iSoftStone.

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PHNS’ new "24/7 Claims Acceleration" services help expedite claimsresolution for hospitals by taking advantage of the time differential betweenChina and the U.S. (China is 14 hours ahead): after PHNS’ U.S. PatientAccount Representatives go home at night, new claims are sent to iSoftStonevia secure network where iSoftStone’s Chinese business analysts performonline statusing of claims and document claim status in PHNS’ workflow/worklisting system, which is then used by PHNS’ U.S. Patient AccountRepresentatives to expedite the resolution of claims when they return to workthe next morning.

"PHNS is very excited to offer this innovative new 24/7 service thataccelerates claims resolution and cash flow for U.S. hospitals by utilizingthe skilled Chinese business analysts provided by iSoftStone," said DanAllison, CEO of PHNS. "iSoftStone and PHNS worked very closely togetherduring the past year to select and train the initial group of Chinesebusiness analysts that are dedicated to provide services to PHNS, andiSoftStone has become an effective and trusted service provider for PHNS,"added Allison.

"Utilizing an overseas office allows us to virtually become anaround-the-clock operation," said Ron Kelley, who leads PHNS’ revenuemanagement services. "This approach can help us speed up the resolution ofaccounts receivable for our clients, allowing transaction processing andonline or data-entry activities to occur overnight. The next morning, ourU.S.-based patient accounting professionals can begin issuing appeals, makingfollow-up calls to insurance companies and working problem accounts morerapidly," added Kelley. "The entire process is also extremely secure. All ofthe infrastructure and controls iSoftStone has built to ensureHIPAA-compliant safeguarding of data are more secure than what many U.S.hospitals utilize."

"iSoftStone is very pleased to be PHNS’s exclusive partner providingthese unique hospital claims resolution services to PHNS using iSoftStone’sestablished China-based delivery platform," said TW Liu, Chairman and CEO ofiSoftStone. "This partnership is an innovative combination of PHNS’sophisticated U.S. hospital revenue management services and iSoftStone’sefficient and cost-effective business process outsourcing (BPO) platform thatuses time zone differences to create a virtual 24/7 service," added Liu.

About iSoftStone: iSoftStone Holdings Limited (iSoftStone) is a globalprovider of business consulting, IT outsourcing, and business processoutsourcing services to clients in the United States, Europe, Japan, Korea,and Greater China. Headquartered in Beijing with offices in key clientgeographies, iSoftStone provides a comprehensive end-to-end service offeringincluding on-shore client-facing IT consulting, remote delivery of IToutsourcing and software product engineering services, and business processoutsourcing (BPO) services. iSoftStone focuses on key client industriesincluding financial services, telecommunications, high technology, energy andutilities, and healthcare, etc. For more information, please visithttp://www.isoftstone.com .

About PHNS: PHNS provides information technology (IT) and businessprocess (BP) services for hospitals, other healthcare providers andbusinesses. PHNS’ IT services include application hosting, co-location andmanaged services; electronic off-site data back-up and data vaulting;business continuity/disaster recovery services; and systems integrationservices. PHNS’ BP services include clinical informatics/analytic services,comprehensive business process solutions for hospitals including admitting,HIM (including medical record management and storage, transcription, codingand release of information) and revenue cycle services. PHNS also combinesits extensive IT and BP expertise to offer integrated electronic medicalrecord/electronic health record services and ICD-10/5010 transition services.

PHNS creates business healthy hospitals by improving operations,enhancing technology and increasing cash on hand, which allows hospitals tofocus on their core competencypatient care. PHNS has approximately 1,800customers, including approximately 400 hospital IT and business processcustomers and approximately 1,270 IT customers. PHNS is headquartered inDallas, Texas. See http://www.phns.com for additional information about PHNS.
For more information, please contact: Media Contact – PHNS: Rick Kneipper Tel: +1-214-257-7014 Media Contact – iSoftStone: Sophie Yang Tel: +86-10-5874-9169 Email: jhyang@isoftstone.com
Media Contact – PHNS: Rick Kneipper, +1-214-257-7014, or Media Contact – iSoftStone: Sophie Yang, +86-10-5874-9169, jhyang@isoftstone.com
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